SUPPORT

Do you accept returns?

Due to the limited nature of our releases You have 72 hours from receipt of your order to contact us to start a return. all items must be unworn and in new condition with original packaging. buyer pays return shipping.

Feel free to email us for return label which we could deduct from your refund. International orders and headwear are not eligible for returns at this time.

Hows your sizing?

Sizing varies by product. All product pages have size charts and model photos to reference fit.

For any specific questions, reach out to shadowcorp.

How do i contact you?

Email us at shadowcorp.la@gmail.com

For quickest response, direct message us on our official instagram account - @shadowcorp.la

How do i wash your pieces?

Refer to product page for wash instructions. General guidelines for washing are below.

Spot clean or hand wash pieces with special fabric treatments. (rubberized, waxed, or painted fabrics should never be machine washed or dried)

To care for sneakers, wipe it with a soft, dry, natural-colored cloth. If it comes into contact with liquids, wipe immediately and leave to dry in fresh air. Do not machine-wash. Instead, we recommend seeing a leather cleaning specialist.

Any questions reach out to shadowcorp.

Why can't i return hats?

For hygiene reasons, all hats are final sale and cannot be returned or exchanged. Since hats come into direct contact with hair and skin, we cannot guarantee they remain in brand-new condition once tried on.

If you need to cancel a hat order, just email us at shadowcorp.la@gmail.com within 24 hours of purchase and we will be happy to assist you.

Can I cancel my order?

Yes, you can cancel your order Anytime until the order ships. For products on hand, that is usually within 24 hours. After that, we start processing your order and cannot guarantee changes or cancellations.

Membership / Ambassadors

To become a member, sign up with your phone number at the bottom of our website. You will receive members only discounts, releases, and offers.

For Ambassador information, please dm or email a short statement about why you would like to apply. We will review all submissions and process your answers shortly, once the program is established.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Shop Pay, Klarna, and other standard payment options at checkout.

Do you offer any discounts?

Discounts are available exclusively to our members. If you haven't joined yet, sign up for our SMS list to receive your unique discount code and access to future releases.

If you experience any issues using your code, reach out to us and our team will make sure you are taken care of.

How do I know the item will fit me?

In order to help find the best fit, the following information is available on every product page:

A size chart to show product specific measurements (i.e., sleeve length, pant leg width etc.).

Size of the garment worn by the model, alongside their specific measurements.

We are always available to answer any questions regarding measurements and fit.

Pre-Orders

Timelines are estimates, not guaranteed. Contact us for the latest updates on your order.

All pre-orders can be cancelled at any time before shipping.

Pre-orders are products not in hand at the time of sale. However quantities, quality, and timelines have already been set and confirmed with our production partners. Pre-order quantities are not unlimited.

At the time of purchase, all units are already in production with a set quantity. We open early access so you can secure your size at a slight discounts before it sells out. Once sold out, no additional pre-orders will be taken.

Is there a return or exchange fee?

No, if you pay with PayPal. Returns and exchanges will incur a small payment processing fee which can vary slightly based on your method of payment and shipping information.

Reach out to us for help and we will be happy to get your return or exchange processed. Returns and exchanges are only available within 72 hours of receiving your item.